Terms & Conditions
Terms, conditions and our commitment to privacy. Last updated: 1 December 2025.
1. About This Webpage
This Website Terms & Privacy Policy applies to Cygnet Clinic Pty Ltd, ABN 21 633 929 889 and governs your use of our website www.cygnetclinic.com.au. It also explains how we collect, use, store and disclose your personal information in connection with the website and our clinical and related services. By accessing or using this Website, you agree to be bound by this Policy. If you do not agree, you must not use the Website. We are an APP Entity under the Privacy Act 1988 (Cth) and handle personal information in accordance with the Australian Privacy Principles (APPs) and relevant health records legislation. We do not use your personal data for marketing, data sharing or other non-clinical purposes, except as expressly described in this Policy and with your consent where required. Last updated: 1 December 2025
2. General Information Only – Not Medical or Emergency Advice
The content on this Website is provided for general information and educational purposes only. It is not professional advice and does not replace a personalised assessment by a qualified health professional, or diagnosis, treatment or ongoing care for mental health or medical conditions. You must not rely solely on information on this Website to make decisions about your health or the health of others. Always seek advice from a suitably qualified health professional. This Website is not monitored for crisis or emergency contact. If you are in crisis, please contact emergency services (000), attend your nearest hospital emergency department, or contact a crisis helpline. Do not use this Website, email, or online forms for urgent communication.
3. Eligibility to Use This Website
By using this Website, you warrant that: • You are at least 18 years of age; or, if under 18, you have the consent and supervision of a parent, guardian or responsible adult • You have the legal capacity to enter into this Policy • You will comply with all applicable laws when using the Website If you access the Website from outside Australia, you are responsible for ensuring that your use is lawful in the jurisdiction from which you access it.
4. Intellectual Property
Unless otherwise indicated, all content on this Website is our intellectual property or used under licence, including: text, reports, articles, logos, branding, graphics, icons, images, layout, design, audio, video and downloadable materials. You may view the Website and print or download a reasonable number of pages for your personal, non-commercial use, provided you do not modify the content, remove any copyright notice, or represent it as your own. You must not, without our prior written consent: • Copy, reproduce, adapt, translate, distribute, publish or republish Website content • Use any content for commercial or training purposes • Use our logo, trade name or branding without authorisation • Data-mine, scrape or systematically harvest data from the Website
5. Privacy & Personal Information
Personal Information is information or an opinion about an identified individual (for example, your name, contact details, address and billing details). Sensitive Information includes information about your health, medical and psychological history, medications, racial or ethnic origin, religious or philosophical beliefs, or sexual orientation or practices. To provide our services and operate the Website, we may collect Personal Information, Sensitive Information (with your informed consent), and technical data such as IP address and basic device information for security and analytics purposes. We do not sell or trade personal information to third parties under any circumstances.
6. How We Use and Disclose Your Information
We collect, use and disclose personal and sensitive information primarily to: • Schedule appointments and maintain clinical records • Provide psychological and related health services • Process payments and manage billing systems • Communicate with you and respond to enquiries • Correspond with referring practitioners (with your consent) We may also use or disclose information for secondary purposes permitted under the Privacy Act, including compliance with legal obligations, professional supervision and peer review, quality assurance, and managing complaints. With your consent, we may disclose relevant health information to your GP or other healthcare providers for continuity of care. In emergencies, we may disclose information to appropriate services without consent, in accordance with legal and ethical obligations.
7. Cookies & Analytics
Our Website may use cookies, web beacons and similar technologies to improve performance and functionality, understand how visitors use the Website, and assist with security and diagnostics. You can control or disable cookies through your browser settings, however some features of the Website may not function properly if cookies are disabled. By continuing to use the Website, you consent to our use of cookies and similar technologies.
8. Limitation of Liability
To the fullest extent permitted by law, we are not liable for any loss or damage arising from your use of, or reliance on, the Website or its content, including any direct, indirect, consequential, or incidental loss or damage. We do not warrant that the Website will be available at all times or free of errors or viruses.
9. Updates to This Policy
This Policy may be updated periodically. Any changes will be published on our Site and take effect from the date of posting. Continued use of our services constitutes acceptance of the updated policy. Where material changes affect how we handle your data, we will endeavour to notify you in advance, either via email or a notice on the Site.
10. Contact Us
For any questions, concerns, or complaints regarding these terms or your privacy: • Email: directors@cygnetclinic.com.au • Mail: Managing Director, Cygnet Clinic, 33/6 Keane Street, Midland, WA 6056 • Phone: 08 9467 6373 If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner by calling 1300 363 992.